Privacy Policy

Voice Meditation
Data controller: Yinske Silva
Trading as: Voice Meditation
Address: Roelantstraat 10, 1055 LP Amsterdam, the Netherlands
KvK: 34357769
VAT: NL001580060B24
Email: info@voice-meditation.com
Website: voice-meditation.com

Your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have. It applies to all visitors to our websites and all participants in our online courses and in-person workshops.

We process personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and Dutch implementing legislation (UAVG).

Article 1 – What Data We Collect

1.1  Data you provide directly

  • Name and email address (registration, contact forms, newsletter sign-up)
  • Billing address and payment details (processed securely via Stripe – we do not store card data)
  • Any information you share voluntarily in course intake forms, workshop feedback, or direct correspondence

1.2  Data collected automatically

  • IP address and browser/device type
  • Pages visited, time on site, click behaviour (via Google Analytics)
  • Cookie identifiers (see Article 7 – Cookies)

1.3  Data from third-party platforms

  • Course progress and completion data (LearnDash)
  • Email engagement data such as open rates and click rates (Brevo)

Article 2 – Why We Process Your Data & Legal Basis

We only process your personal data where we have a lawful basis to do so under the GDPR. The table below sets out our processing activities and their legal basis.

Registering and delivering online courses and workshops
Purpose: to process your registration, grant course access, send confirmation and course materials, and administer your participation.
Legal basis: Performance of a contract (Article 6(1)(b) GDPR).

Processing payments
Purpose: to handle payments securely via Stripe and issue invoices.
Legal basis: Performance of a contract (Article 6(1)(b) GDPR) and compliance with legal obligations (Article 6(1)(c) GDPR – Dutch tax law requires us to retain financial records for 7 years).

Sending email communications about your registration
Purpose: to send transactional emails including confirmations, reminders, access links, and course updates.
Legal basis: Performance of a contract (Article 6(1)(b) GDPR).

Email marketing & newsletters
Purpose: to send you information about our courses, workshops, and other offerings.
Legal basis: Your consent (Article 6(1)(a) GDPR). You may withdraw consent at any time by clicking ‘unsubscribe’ in any email or by contacting us directly.

Website analytics
Purpose: to understand how visitors use our website and improve our content and user experience.
Legal basis: Your consent (Article 6(1)(a) GDPR), obtained via our cookie banner.

Responding to enquiries and complaints
Purpose: to respond to your messages and handle any complaints.
Legal basis: Legitimate interests (Article 6(1)(f) GDPR) – it is in both our interests to be able to communicate effectively.

Article 3 – Third Parties & Data Processors

We share your personal data with the following third-party service providers, who act as data processors on our behalf. We have data processing agreements in place with each of them where required by law.

 

Brevo (email marketing & automation)
We use Brevo (formerly Sendinblue) to manage our email list, send course communications, and run automated email sequences. Your name and email address are stored in Brevo.
Brevo is GDPR-compliant and stores data on servers within the EU. Privacy policy: brevo.com/legal/privacypolicy

Stripe (payment processing)
We use Stripe to process payments securely. Stripe collects your payment details directly and we never see or store your full card information. Stripe may collect additional data for fraud prevention purposes.
Privacy policy: stripe.com/privacy

LearnDash / WordPress (online course platform)
Our online courses are delivered via LearnDash on our WordPress website. Your name, email address, and course progress are stored on our hosting server. We use a reputable hosting provider with servers located in the EU.

Google Analytics
We use Google Analytics to collect anonymised statistics about website usage. With your consent, Google Analytics sets cookies to track visits, sessions, and user behaviour. We have enabled IP anonymisation.
Data may be processed on servers outside the EU under appropriate safeguards (Standard Contractual Clauses). Privacy policy: policies.google.com/privacy

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
We may disclose personal data to competent authorities if required to do so by law.

Article 4 – International Data Transfers

Some of our service providers (in particular Google) may process data outside the European Economic Area (EEA). Where this is the case, we ensure that appropriate safeguards are in place, such as the EU Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data to the same standard as within the EEA.

Article 5 – Retention Periods

We do not keep your personal data longer than necessary for the purpose for which it was collected.

  • Registration and course data: retained for as long as you have an active account, plus 2 years after your last activity, unless you request deletion sooner.
  • Financial and invoicing records: retained for 7 years in accordance with Dutch tax law.
  • Email marketing data: retained until you unsubscribe or request deletion.
  • Analytics data: retained for 14 months in Google Analytics (our standard setting).
  • Contact and enquiry data: retained for 2 years after the last correspondence.

Article 6 – Your Rights

Under the GDPR, you have the following rights in relation to your personal data:

  • Right of access: you may request a copy of the personal data we hold about you.
  • Right to rectification: you may ask us to correct inaccurate or incomplete data.
  • Right to erasure (‘right to be forgotten’): you may ask us to delete your data, subject to our legal obligations (e.g. financial records we are required to retain).
  • Right to restriction of processing: you may ask us to pause processing of your data in certain circumstances.
  • Right to data portability: you may request your data in a structured, commonly used, machine-readable format.
  • Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: info@thehouseofvoice.nl. We will respond within 30 days. We may ask you to verify your identity before processing your request.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl

Article 7 – Cookies

Our websites use cookies — small text files stored on your device — to make the site function properly and to improve your experience.

Essential cookies
These are necessary for the website to function and cannot be switched off. They include cookies set by WordPress and LearnDash for session management and login functionality. No consent is required for these.

Analytics cookies
We use Google Analytics cookies to understand how visitors use our site. These cookies are only placed with your consent, obtained via our cookie banner. You can withdraw consent at any time by adjusting your cookie settings on the website.

Marketing cookies
Where we use email tracking (e.g. open-rate pixels in Brevo), this is disclosed in our emails and governed by your consent to receive marketing communications.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
For more information about cookies generally, visit: allaboutcookies.org

Article 8 – Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include SSL/TLS encryption on our websites, secure hosting, and restricted access to personal data.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and, where required, inform affected individuals without undue delay.

Article 9 – Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will delete it promptly.

Article 10 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be published on our website with the date of last update. We will notify registered participants of any material changes by email.

Article 11 – Contact

For any questions about this Privacy Policy, or to exercise your data rights, please contact:

 

Name: Yinske Silva
Email: info@voice-meditation.com
Address: Roelantstraat 10, 1055 LP Amsterdam, the Netherlands

We aim to respond to all privacy-related requests within 30 days.

This Privacy Policy was last updated: June 2026

Yinske Silva  |  Roelantstraat 10, 1055 LP Amsterdam  |  KvK 34357769  |  VAT NL001580060B24